The two employees at MFA Bowl in Nuneaton were unharmed in the incident, which was not terror-related.
Bermuda Park was in lockdown for more than four hours while the suspect held the male workers inside the bowling alley.
He has been treated at the scene and taken to hospital, according to West Midlands Ambulance Service.
Bangs and flashes were reported at the scene shortly before news of the arrest emerged, with Sky's Joe Tidy reporting around 15 armed officers were seen running towards the bowling alley.
About 10 minutes later an ambulance made its way through the cordon and two people got out.
Terrified families either fled the retail park - which includes restaurants, a cinema and a soft play area - or hid until police said it was safe for them to leave.
Alex Mulholland was in the bowling alley along with 40 or 50 others and saw the gunman come in and start brandishing his weapon.
The man was shouting "game over" as he held his gun above his head.
"We were just having a game ... and a man who was also bowling ran across our lane and he was like 'get out, get out', shouting," he told Sky News.
"I was like 'what's going on?' so I turn around and there was a white guy, greyish beard, weird-looking man, he's got a gun up here, like this over his head.
"He was saying 'game over, game over', everyone shouting, screaming, panicking, trying to get out and I didn't know what to make of it, really.
"I ran, got my things as quickly as I could and get out of there."
Lawrence Hallett, said he saw a man walking towards him carrying a shotgun and then ran "hell for leather" out of the bowling alley.
He told Sky News: "We hung around outside for a little while ... we didn't know what to do, what was going on. And he came out and swore and said 'what the heck are you guys' ... unslung his gun and went back in again.
"And at that point we backed off to our cars."
Forensics officers are examining the scene and a red Peugeot 307 has been removed by police.
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